Hawaii Regulators Are Investigating Resort Fees


Pictured is the Westin Maui Resort & Spa, Ka'anapali. Regulators in Hawaii are taking a closer look at the resort fees being charged by some hotels in the state. Marriott International

Skift Take: Just as we noted a few weeks ago, hotel-fee initiatives, in some ways, seem to be inspired by what the airlines are doing. Likewise, it seems that state regulators are taking a much closer look at those fees, and whether their disclosure is transparent and clear enough before purchase.

— Deanna Ting

The Hawaii Office of Consumer Protection is investigating resort fees charged by hotel operators as part of a nationwide effort to curb hidden industry fees.

Hawaii News Now reported Thursday that state and federal regulators are cracking down on hotels that charge resort fees without fully disclosing the charges to visitors.

The resort fees cover costs of hotel amenities ranging from use of hotel gyms, telephone services, access to business centers and other amenities. Resort fees at Hawaii hotels typically range between $10 and $40 a night and aren’t usually included in the standard room rate online.

Stephen Levins, the Office of Consumer Protection’s executive director, says a hotel operator can be fined up to $10,000 per violation if the resort fees are found to be unfair or deceptive.

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Skift Editor’s Note: Read more about hotel fee-initiatives here, and how they might be inspired by what airlines have done with fees.


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