TORONTO – Enso Connect, a leading digital guest experience platform for short-term rental professionals, announced a strategic partnership with Extenteam, a premier staffing agency serving the vacation rental industry. The collaboration introduces “EnsoAssist,” a unique solution that combines Enso Connect’s advanced automation and AI-powered unified inbox with Extenteam’s professional hospitality dedicated team members.
Through this partnership, Enso Connect customers can now have easy access to round-the-clock assistance for their guests. The combination of Enso Connect and Extenteam partnership gives you the automation and human touch element that every business needs. Guest services specialists will be able to respond to inquiries from Airbnb guests, as well as guests from other OTAs and direct bookings, through email, SMS, and WhatsApp messages using the Enso Connect platform. The services include handling booking inquiries, early check-in and late check-out requests, and addressing any other questions guests may have throughout their stay.
“This collaboration unites two industry leaders – one in global talent and the other in guest experience technology. It enables hospitality professionals to scale without the need for extensive human resources infrastructure or the expense of hiring full-time local employees,” said Francois Gouelo, Cofounder and CEO of Enso Connect. “It allows Extenteam to use Enso Connect’s AI-powered unified inbox technology to give short-term rental managers best-in-class guest services support around the clock.”
“We are thrilled to partner with Enso Connect to offer this unique service to the short-term rental industry,” said Ari Eryorulmaz, CEO of Extenteam. “By combining our expertise in hospitality support with Enso Connect’s innovative technology, we can provide a comprehensive solution that allows hospitality professionals to focus on their core business while ensuring their guests receive exceptional service.”
With EnsoAssist, scaling hospitality professionals can focus on business operations and growth. Meanwhile, the EnsoAssist team manages guest communications and resolves issues before,
during, and after their stay.
Existing Enso Connect customers can reach out to request the EnsoAssist pricing options and get set up with 24/7 guest services support directly through their Enso Connect platform.
The article EnsoAssist, unlocking hospitality growth with a 24/7 cost-effective guest support first appeared in TravelDailyNews International.