McLEAN, VA – The Hospitality Sales & Marketing Association International (HSMAI) Foundation released its third Annual State of Talent report which reveals this year’s trends in the hospitality industry that are impacting the talent within the sales, marketing, and revenue optimization disciplines.
“This year the report builds on the foundation from last year’s report and captures new trends in the industry,” explains HSMAI Foundation Executive Director Robert A. Gilbert, CHME, CHBA. “We also showcase examples of leaders who have created inclusive, dynamic, and forward-thinking work environments, sharing best practices.”
The 9 key talent trends identified in the HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024 are:
Meeting the Needs of Multigenerational Workforces
The Rise of The Gig Economy and Fractional Staffing Models
Retention Through Upskilling, Reskilling and Upward Mobility
Transforming Employee Engagement
Leadership Defines Culture and Organizational Purpose
Return to Office and Hybrid Work Models
Cross Functional Teamwork and the Evolution of Commercial
The Rise of Artificial Intelligence
Prioritizing Emotional Wellness
One of the trends explored in this year’s report is the dynamics of a multigenerational workforce – how different age groups bring unique strengths and perspectives to the table. According to this year’s State of Talent Report, staffing levels are predicted to return to pre-COVID levels by 2031 and HSMAI is predicting a slow entry of new employees into the workplace, making the talent retention strategies outlined in their findings crucial to industry executives.
“Each of the 9 trends elements represents a piece of our industry’s talent puzzle,” said Lori Kiel, CHDM, HSMAI Foundation Chair and Chief Commercial Officer, The Boca Raton Resort and Club. “The State of Talent Report highlights the industry’s positive trends while honoring the adaptability and innovation inherent in hospitality.”
The HSMAI Foundation State of Talent Report is made possible with the support of the HSMAI Foundation’s corporate talent partners and is authored by Dorothy Dowling, Managing Director, Horwath HTL, and a special advisor to the HSMAI Foundation board.
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The article HSMAI Foundation’s Annual State of Talent Report reveals top hospitality talent trends first appeared in TravelDailyNews International.