Makeready Experience Travel Outlook, the Premier Hotel Call Center, is pleased to announce a strategic relationship with Makeready Practice, one of the nation’s leading independent hospitality management firms. To assist Makeready’s distinctive collection of properties, this partnership combines Annette, The Virtual Hotel AgentTM and Travel Outlook’s cutting-edge call center services. Makeready: Creating and managing separate existence hotels, restaurants, and retail brands is recognized for its modern approach to driving kindness development with technology. Makeready creates a distinctive, locally-rooted approach to kindness that values real experiences and personal support to join guests to the local culture and distinctive nature of each destination with properties like Halcyon in Cherry Creek, The Ryder and The Emeline in Charleston, The Noelle in Nashville, and others. The inclusion of Annette and Travel Outlook’s advanced reservations group will help Makeready continue to meld cutting-edge technology with top-notch customer service to meet the needs of today’s friends, all while reducing the strains of staffing shortages and rising operating costs. The company’s chairman, Makeready, Eric Gavin, stated that “at Makeready, we are constantly looking for ways to improve visitor experiences through attentive innovation. By easily integrating AI-driven systems with personal human interaction, our relationship with Travel Outlook allows us to raise the standard of service we offer. Utilizing innovative solutions to anticipate our friends ‘ needs and provide personalized, lifestyle-driven hospitality is essential in a rapidly evolving market. With Travel Outlook’s expertise in guest engagement, we may further our commitment to providing smooth, high-touch experiences that are both intuitive and unforeseen. Anne, The Virtual Hotel AgentTM: A Game-Changer for Hotel Operations and Guest EngagementAnnette, a guest-led verbal AI assistant, offers hotel guests a smooth, enjoyable experience. Annette can handle multiple calls in real time with its AI capabilities, clearly understanding guest inquiries, and responding to them with personalized responses powered by PolyAI. Annette manages interactions with human-like conversations, letting hotel staff concentrate on offering exceptional service to guests at the front desk from answering questions about hotel amenities to providing local recommendations. Annette is equipped to provide guests with a natural and intuitive experience, around the clock, using software that incorporates Generative AI. She can take calls to the appropriate department and send follow-up texts, and she can also engage guests in multiple languages, which is valuable for hotels because it allows them to provide a uniform experience to a global audience. Voice Reservations in Travel Outlook: Proven to Turn More Reservations Calls into RevenueThe Kennedy Training Network’s only certified call center ensures a consistent, effective strategy that converts up to 70 % of qualified reservations calls into revenue at higher ADR. Every reservation call is handled with expertise and little time is wasted thanks to Travel Outlook’s proprietary sales training, which was developed in partnership with Forbes and the Kennedy Training Network. We are proud to be at the forefront of this change as AI continues to transform the hospitality sector, according to John Smallwood, President of Travel Outlook. Makeready can anticipate our team to continue streamlined operations and manage call volumes with unmatched efficiency, which is essential to staying ahead of the curve in today’s market, thanks to Travel Outlook’s exceptional talent and Annette’s cutting-edge technology.
President, Travel Perspectives
Email: jsmallwood@traveloutlook .com
Phone: ( 844 ) 872-8356
The leading voice reservations team in hospitality is based on Travel Outlook’s progressive approach to the voice channel, which includes performance, training, transparency, testing, and AI tools to measure performance. Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, Peregrine Hospitality, Proper Hospitality Group, Noble House, HEI, and many others are among its valued clients.
The Virtual Hotel AgentTMAnnette is a conversational AI assistant created specifically for the hospitality industry. Using natural language processing software created from human conversations, Annette has been programmed using a novel method of conversational AI. Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries using social media, chat rooms, and movie dialogue. With this innovative approach, Annette is able to understand callers no matter what they say, when they say it, or how they speak. Anne can respond to FAQs specific to your industry, read multiple languages, route calls, send follow-up texts, and more. Visit https ://traveloutlook .com/annette/ for more information.About Makeready Experience Designed from the ground up to create truly independent hotel, restaurant, and retail brands with individual points of view. Makeready is a unique kind of hotel operator, one that gives visitors the chance to connect to the world around them, person by person and city by city. Makeready is passionate about creating sustainable value for investors by creating deep, emotional connections across guests, teams, and local brands that are essential components of each community. Noelle, Keep Shop, Hidden Bar, and Makeready L&L in Nashville, The Alida and Rhett in Savannah, The Adolphus and Commerce Goods + Supply in Dallas, Emeline, Frannie &, The Fox and Hank’s Seafood Restaurant in Charleston, as well as Hank’s Social Hall, a prestigious venue for private events, are Makeready’s locations throughout the nation. Find us online at www. Instagram at www.makereadyexperience .com or Instagram at www. Instagram.com/Makereadyexp. Caitlin Beveridge, media contact
