Marriott International announces that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments according to the 2024 JD Power Hotel Guest Satisfaction Study. The study, renowned for its comprehensive analysis of the hospitality industry, ranks hotels based on feedback from thousands of guests nationwide.
In the Luxury segment, The Luxury Collection’s commitment to providing exceptional service and a memorable guest experience has earned the brand the top spot among 11 luxury hotel brands. This accolade reflects the brand’s dedication to meeting and exceeding guest expectations with its signature hospitality and rare, enriching experiences in desirable locations with properties such as The Gritti Palace, a Luxury Collection Hotel, Venice, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, and The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel. Within the same category, The Ritz-Carlton was awarded the second-highest ranking.
For the Upscale segment, Element by Westin’s approach to well-being and balance while on the road has exceptionally earned first place among 18 Upscale hotel brands. This recognition solidifies the brand’s ability to consistently deliver outstanding experiences to its guests with properties in compelling destinations such as Element Salt Lake City Downtown, Element Melbourne Oceanfront and Element Bozeman. Within the same category, AC Hotels by Marriott was awarded the second-highest ranking.
The North America 2024 JD Power Hotel Guest Satisfaction Study evaluates hotels based on a variety of factors, including reservations, check-in/check-out process, guest room accommodations, food and beverage offerings, hotel facilities, and cost and fees. Now in its 28th year, the survey receives over 39,000 responses measuring customer satisfaction from guests who have had a hotel stay in the last 30 days.
The Luxury Collection is comprised of world-renowned hotels and resorts offering unique, authentic experiences that evoke lasting, treasured memories. For the global explorer, The Luxury Collection offers a gateway to the world’s most exciting and desirable destinations. Each hotel and resort is a unique and cherished expression of its location; a portal to the destination’s charms and treasures. Originated in 1906 under the CIGA brand as a collection of Europe’s most celebrated and iconic properties, today The Luxury Collection brand is a glittering ensemble of over 110 of the world’s finest hotels and resorts in 40 countries and territories. All of these hotels, many of them centuries old, are internationally recognized as being among the world’s finest.
With 100 hotels across North America, Europe, Middle East & Africa, and Asia Pacific, Element Hotels is designed for today’s healthy, active traveler who wants to maintain the balance of daily routines while on the road. Offering many of the comforts of home, Element caters to those looking to stay both short and long-term. All hotels have an outdoor-inspired, sustainability-focused design philosophy and feature spacious and airy guest rooms with in-room kitchens, and spa-inspired bathrooms. The brand’s signature amenities include a complimentary healthful Rise breakfast and a Relax evening reception. Always prioritizing guest wellness, all hotels are equipped with 24/7 Motion Fitness centers, all-natural saline pools and a Bikes to Borrow program. Further increasing flexibility and convenience for small groups, Element now offers Studio Commons, a one-of-a-kind room concept with private communal space to cook, convene, or relax together.
The article The Luxury Collection and Element by Westin rank first in JD Power Hotel Guest Satisfaction Study first appeared in TravelDailyNews International.
